Our commitment

We aim to make our website usable by the widest possible audience, whatever technology or ability you use. To do that, we use the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our target. These guidelines help us make content more accessible for people with a wide range of disabilities.

What we’re doing now

Accessibility is something we keep working on, not a one-off fix. Because Curosa is built on our own platform, we can improve things quickly. Right now we’re:

• Reviewing our code to work better with assistive technologies (including screen readers).
• Improving keyboard navigation across the marketplace.
• Improving colour contrast and text legibility.

Content from sellers

As a marketplace, Curosa also has content from independent sellers—product descriptions, images, and videos. We give our sellers guidance on making their listings accessible (for example, using alternative text for images). We don’t control every item they upload, so we can’t guarantee every piece of seller content is fully compliant. If you run into a listing that’s hard to use, please tell us.

Formal complaints

We’ll do our best to resolve any concerns. If you’re not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for advice under the Equality Act 2010.