Help & Support
Need help? Start with your Customer Portal for the quickest answers. If you need anything else, our support team is here to help.
How can we help?
Want to track, manage or update your order?
- Track orders in real time
- Start a return
- Update your details
- Manage addresses and reviews
- Raise and manage support tickets
Need help with something not in your portal?
- Issues with orders
- Changes before dispatch
- Missing or damaged items
- Anything you can't do yourself
Have a general question or enquiry?
- Not about an order
- A wider business enquiry
- Or you can't access your account
Frequently asked questions
Where is my order?
Log in to your Customer Portal to view real-time tracking and delivery updates. You can also track your order using your order number and email on our Order Tracking page.
My order is delayed
Check your latest delivery updates in your Customer Portal. If your order is outside the estimated timeframe, create a Support Ticket and we'll investigate.
Can I change my delivery address?
If your order hasn't been dispatched, you may be able to update your address via a Support Ticket. Create a ticket as soon as possible to request this change.
Can I cancel my order?
Orders can only be cancelled before they are dispatched. Create a Support Ticket immediately and we'll confirm if cancellation is still possible.
How do I return an item?
Start your return in your Customer Portal. If you need help, you can create a Support Ticket for assistance.
How long do refunds take?
Refunds are processed after your return has been received and checked. This typically takes a few working days, depending on your payment method. If you need help, you can create a Support Ticket for assistance.
Do I pay for return shipping?
Return shipping costs depend on the product and reason for return. Check your return options in your Customer Portal for full details. If you need help, you can create a Support Ticket for assistance.
What if my item is damaged?
Create a Support Ticket with photos of the damage as soon as possible. We'll review this and arrange a replacement or refund.
I can't log into my account
Try resetting your password using the login page. If you still can't access your account, send us an email and we'll help you regain access.
I didn't receive my order confirmation
Check your spam or junk folder first. If it's not there, log in to your Customer Portal to view your order, or create a Support Ticket.
How do I reset my password?
Use the "Forgot password" link on the login page to reset your password. If you don't receive the reset email, send us an email.
How do I update my account details?
You can update your personal details, addresses, and preferences in your Customer Portal.
Is this item in stock?
Stock availability is shown on each product page. If an item is out of stock, send us an email to check if it will be back in stock.
Do you offer assembly?
We do not currently offer assembly services. Check the product details section for more information on product assembly.
Can I pre-order?
Some products may be available for pre-order. If so, this will be clearly shown on the product page with expected delivery dates.
Can I get more product information?
Full specifications and details are listed on each product page. If you need more information, send us an email.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment options shown at checkout.
When will I be charged?
Payment is taken at the time you place your order.
Is my payment secure?
All payments are processed securely using trusted payment providers and encryption technology.
Can I get an invoice for my order?
You can view and download your order details from your Customer Portal. If you need a formal invoice, create a Support Ticket.
How do I track my order?
Log in to your customer portal to see real-time tracking for all your orders.
What are your delivery times?
Delivery varies by product and location. Your order details in the portal show estimates.
How do I return a product?
Start a return from your customer portal, or create a support ticket if you need help.
Can I change my order?
Create a Support Ticket or email us as soon as possible, we'll help you before it ships.