Welcome to Curosa. These Terms of Service ("Terms") govern your use of the Curosa platform. By accessing our website or making a purchase, you agree to these Terms. If you do not agree, please refrain from using our services.
Curosa operates as a Merchant of Record. This means that when you purchase a product through our platform, you are buying that product directly from Curosa. While products are supplied and fulfilled by our network of independent suppliers ("Suppliers"), the legal contract for the sale of goods is between You (the Customer) and Curosa.
In practice, that means Curosa is responsible for processing your payment, managing tax compliance (including VAT), and providing primary customer support for your order. If something goes wrong with your purchase, we are your first point of contact.
Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline it for any reason, such as unavailability of stock from our Suppliers or suspected fraud. If we decline your order, we will not charge you (or we will refund you if payment has already been taken).
All prices displayed on Curosa include UK VAT where applicable. As the Merchant of Record, Curosa is responsible for the collection and remittance of all relevant taxes to the authorities.
Payments are processed securely via our chosen payment gateways. "Curosa" (or our payment processor's descriptor) will appear on your bank or credit card statement.
While Curosa is the seller of record, physical fulfilment is handled by our Suppliers. Delivery times are estimates. Curosa remains your primary point of contact for any issues regarding non-delivery or damaged goods—please contact us and we will work with the Supplier on your behalf.
In accordance with the UK Consumer Contracts Regulations, you have the right to cancel your purchase within 14 days of receiving your goods for a full refund.
Curosa strives to ensure all product descriptions provided by our Suppliers are accurate. However, to the extent permitted by law:
The Curosa platform, including its custom-built software, design, and branding, is the exclusive property of Curosa. You may not reproduce or "scrape" our content for commercial purposes without our written consent.
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your purchase shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
For any questions regarding your order, payments, or these Terms, we're here to help:
Email: support@curosa.com
Use this address for orders, returns, refunds, or any queries about these Terms.
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