Delivery Policy

1. Delivery Areas & Costs

Within the UK, we offer FREE delivery on all orders across mainland UK.

Exclusions: We are currently unable to deliver to the Scottish Highlands, Scottish Isles, Isle of Man, Isles of Scilly, or the Isle of Wight.

Approved partners: To ensure efficiency, some products are dispatched and delivered directly by our approved specialist partners.

UK only: At present we deliver exclusively to addresses in the United Kingdom. We do not offer delivery outside the UK. If you are outside the UK, please do not place an order for delivery to a non-UK address.

2. Who Delivers Your Order

Your order is fulfilled by Curosa and our logistics partners. The carrier that handles your parcel depends on the item, size, and service — we do not guarantee which courier will be used for a given order. Our UK delivery network includes Royal Mail, DPD, DHL, and XDP (and we may use other approved carriers where appropriate).

When your order is dispatched, you will receive confirmation and tracking details that identify the carrier handling your delivery. Partner-shipped items may be delivered by the partner’s chosen carrier.

3. Delivery Timelines & Tracking

Estimated Window: Standard delivery is typically within 3–5 working days. However, please check the specific product page for the most accurate delivery estimate.

Tracking Your Order: Once dispatched, you will receive a tracking number and a link to the carrier’s portal to monitor your delivery.

4. Delayed Deliveries

While we and our couriers strive to meet all delivery windows, please note that delivery dates are estimates and not guarantees.

External Factors: Occasionally, delays can occur due to peak periods, extreme weather, or courier logistics.

Our Commitment: If your delivery is running behind schedule, we will work closely with the courier to get your items to you as soon as possible and keep you informed of any significant updates.

What you should do: If your order is late or you are concerned about delivery, you must raise a support ticket through your customer portal so we can investigate with the correct order and carrier details.

1. Sign in to your account via customer login (you will be prompted to sign in if you are not already).
2. Open My orders and select the relevant order.
3. On the order page, use Create a support ticket to open a ticket linked to that order — this is the fastest way for us to help with delays.

If you cannot access your account, see our Help page or email support@curosa.com with your order number.

5. Important: Kerbside Delivery

Please note that larger or heavy items are delivered kerbside only.

Definition: The courier will offload your item at the street or pavement outside your property. Drivers are not permitted or insured to enter your home or carry items inside. Please ensure you have adequate help available to move your items into your property.

6. Missing or Damaged Goods

Damaged Items: If your item arrives damaged, please photograph the packaging and the product and raise a support ticket as soon as possible via your order in the customer portal (see steps below).

Missing Parcels: If your tracking shows "delivered" but you have not received your item, notify us within 48 hours by raising a support ticket so we can investigate with the courier and, if needed, arrange a re-shipment.

What you should do:

1. Sign in at customer login.
2. Open My orders and select the order for the affected delivery.
3. Click Create a support ticket on that order page, include photos for damage cases, and describe the issue. We use your ticket to coordinate with Royal Mail, DPD, DHL, XDP, or the relevant carrier.

Do not rely on social media or unrelated email threads for damage or loss claims — a portal ticket tied to your order ensures your case is tracked correctly.

7. Address Errors

Please ensure your delivery details are 100% accurate at checkout. If an item is returned to us due to an incorrect or incomplete address provided by the customer, a re-shipping fee will apply to send the item out a second time.

Related Information

For returns, refunds, and your right to cancel, read our Returns Policy. For FAQs, contact options, and general guidance, visit Help. To learn more about Curosa, see About us.